I talk to strangers
As a painter and a human experience researcher, I spend a lot of time curiously listening. I'm involved with making new things, making things more meaningful and making experiences more useful. I think of my work as making positive differences - which can mean making it easier to shop, more enjoyable to communicate or provides an alternative view of a subject. But it has also saved someone's job, provided support for a life change and helped a community find purpose and meaning.
Experience
Google Senior UX Researcher
1/2022 - present
Mozilla Senior Staff UX Researcher & Manager
10/2019 - 1/2022
DAT Solutions Principal Design/UX Researcher
3/2019 – 8/2019
Cognito Inc Director UX Research
9/2016 – 1/2019
Intel Corp User Experience Researcher-Devices
11/2014 – 9/2016
Auto-Owners Ins User Experience Researcher
1/2012 – 9/2014
Green River Community College Head of Design Education
8/2010 - 12/2012
Education
Washington State University, Master of Fine Art, Digital Media
Kendall College of Art & Design, Bachelor of Fine Art, Painting
Northwood University, Bachelor of Business Administration, Computer Information Systems
Expertise
discovery research, concept testing, market fit, evaluative research, in-depth interviews, focus groups, fieldwork, cultural probes, data synthesis & thematic analysis, mentorship, strategy, research operations
Methods
observational research, ux testing, SUPR-Q, heuristic evaluation, card sorts, projective techniques, diary studies, experience sampling, journey mapping, persona development, competitive analysis, market sizing, surveys, unmoderated tasks
Certifications
Nielsen Norman Certification-UX Management 4/2021
RIVA Advanced Focus Group Moderation 8/2019
RIVA Qualitative Analysis and Reporting 3/2021
RIVA Qualitative Interventions and Projective Techniques 3/2019